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State Government Complaint Process
Anyone may make a complaint against a state agency, commission, public official, or state employee. Each South Carolina agency has a method for submitting your complaint. The following list provides directions to help you with the complaint process, depending on the agency involved. If you do not see the agency you wish to make a complaint against listed below, please visit SC.gov. You will find a listing of all the South Carolina state agencies and commissions on this website.
State Agency Complaints
Anyone who suspects that a violation of the law has been committed by a public official, public member, or public employee may file a complaint with the State Ethics Commission. Effective as of April 1, 2017 the SC State Ethics Commission has jurisdiction to accept complaints filed against members of the SC General Assembly and candidates for the House of Representatives and the SC Senate. The State Ethics Commission is also authorized to file a complaint against any public official, public employee, or public member who is suspected of violating the Ethics Reform Act. Electronic copies will not be accepted.
File an Employment Discrimination Complaint
If you feel that you have been discriminated against based on race, color, religion, age (40 and above), sex (including pregnancy, childbirth, lactation, or related medical condition), national origin, or disability; if you feel you are being sexually harassed on your job; if you feel your employer is treating you unfairly because of your pregnancy, then you should file a claim with the SC Human Affairs Commission.
State Law Enforcement Complaints
The State Law Enforcement Division (SLED) is committed to receiving and accepting complaints about the actions and performance of all our personnel. As an organization, we try very hard to provide the highest level of quality law enforcement service to all our citizens. Policing is a very difficult and complex job in today’s society, and we realize that mistakes can be made and the actions of our personnel may fall short of your expectations. The members of SLED are aware of the important responsibilities and duties they have as public servants. SLED operates under the constitutional guarantees afforded to everyone and under the laws that govern us. Therefore, the courteous receipt of complaints, thorough and impartial investigation, and just disposition are important in maintaining the confidence of our citizens.
File a Consumer Complaint
The South Carolina Department of Consumer Affairs (SCDCA) processes and mediates written consumer complaints, seeking to find fair solutions for the consumer and the business. We encourage consumers to contact the business first to try and resolve a complaint. If you would like to file a complaint with SCDCA, please read the following information so we can better assist you.
File a Complaint against a Physician or Doctor’s Office, or Other Licensed Professional
The South Carolina Department of Labor, Licensing and Regulation, through its Office of Investigations and Enforcement (OIE), investigates complaints involving licensed professionals to determine if the facts, as alleged, could be a possible violation of the state law regulating the profession or occupation. OIE also investigates allegations of unlicensed practice.
File a Utility Complaint
The Office of Regulatory Staff (ORS) Consumer Services serves as a mediator between customers and investor-owned utilities in South Carolina. The role of ORS Consumer Services is to resolve disputes or settle inquiries on an informal basis.
For information not listed above regarding processing complaints, please contact the S.C. Office of Ombudsman
The goal of the Office of Ombudsman is to appropriately refer any question, concern, or request a citizen might have. Our office takes pride in accurately and efficiently navigating South Carolinians to the proper state agency or resource equipped to handle their needs. Call 803-734-5049 for assistance.
SC State Library Information
Many South Carolina State Library programs, resources and services are supported in whole or in part by a grant from the U.S. Institute of Museum and Library Services.
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